Customer Service Representative (CSR) - GraPARI - Bali Region

Join Infomedia Nusantara as a Customer Service Representative (CSR) for GraPARI in the vibrant Bali region! This is your opportunity to be the face of exceptional customer service, assisting clients and potential customers with their inquiries, concerns, and needs. As part of the GraPARI team, you'll play a crucial role in ensuring customer satisfaction and loyalty, while also contributing to the growth and success of one of Bali's most beloved brands.

In this role, you'll handle a wide range of customer interactions, from answering product questions to resolving complaints and providing personalized recommendations. You'll be using tools like Salesforce and Zendesk to manage customer data and track interactions efficiently. This is not just a job; it's a chance to make a tangible difference in the lives of our customers, while also developing your skills and advancing your career in the dynamic world of customer service.

Infomedia Nusantara is a leading media and communications company with a strong presence in Indonesia. Our commitment to excellence and innovation has made us a trusted partner for businesses across various industries. By joining our team, you'll be part of a company that values its employees and invests in their professional growth. With multiple locations in Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll have the opportunity to work in a beautiful and diverse environment.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries, complaints, and requests via phone, email, and chat platforms
• Provide accurate and timely information about GraPARI products and services
• Resolve customer issues and ensure their satisfaction
• Maintain and update customer records in Salesforce and Zendesk
• Monitor and analyze customer feedback to identify trends and areas for improvement
• Collaborate with the GraPARI team to ensure consistent and high-quality customer service
• Participate in training and development programs to enhance your skills and knowledge
• Adhere to company policies and procedures, and maintain a professional and courteous demeanor at all times

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field
• Proven track record of excellent customer service skills
• Strong communication and interpersonal skills
• Familiarity with Salesforce and Zendesk is a plus
• Ability to work well under pressure and meet tight deadlines
• Fluency in English and Bahasa Indonesia
• Bachelor's degree in Business Administration, Communications, or a related field
• Valid SIM (Student Immigration permit) and work permit

🛠️ Keahlian

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